Mudahemuka William*, Ibrahim Osman Sesay
The purpose of this study is to assess the effects of employee motivation on financial performance of hotel business projects in Rwanda. In the case study of hill-top hotel and country club. The specific objectives of the study were to identify the different types of employee motivation used by hill-top hotel and country club, to find out the contribution of employee motivation to the financial performance of hill-top hotel and country club, to determine the challenges facing employee motivation at hill-top hotel and country club. In the literature review, the researcher defined the terms used in the study and explained the specific objectives with reference to past authors. The population of this research was comprised of 64 respondents and the sample size was 39 the data used in this study were collected using the questionnaire and interview guide. In addition, the research used sample techniques to select those who participated in the research. The findings showed the different types of employee motivation used by hilltop hotel and country club. The results indicated that 18% were facilities for beverages and meals; 26% were working environments, 12, 5 were sanitary facilities, 5% were economic welfare facilities, 18% were employees training, 20.5% were employee health facilities, those different types of employee motivation used by hill-top hotel and country club. The findings indicated that 23% of goods relationship within an organization, 26% improvement in employee efficiency, 15% great employee satisfaction and 36% employee motivation increased the financial performance of the hotel. This implies that hill-top hotel and country club maintain employee motivation increasing employee performance as the contribution of financial performance. Finally, the findings showed that 33.3% of the respondents, answered that understand the motivations behind repeat bookings and 26.7% of the respondents, who were employees, affirmed that automate follow up to keep the conversation going were among strategies for enhancing employee experience for customer retention in hill-top hotel and country club. In conclusion, hotel business projects where the staff is motivated and experienced provide an enjoyable experience to its customers. Employees are one of the most important elements in service creation and delivery in all types of service industries. The researcher recommends that hill-top hotel and country club should hire more employees motivated. Such employees are important in the organization as they are motivated and familiar with the tasks assigned. This would ensure that the efficiency and effectiveness of the organization are enhanced.